IT Helpdesk Engineer

Job Description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity in Richmond, VA.

*This job has been posted by PeopleSharp on behalf of Bastionpoint Technology*

We’ll provide:

Generous benefits package including health insurance, PTO, and retirement plan

On-site gym, sauna, and gaming room

Predictable set schedule to help promote work/life balance

Weekly team meetings and get togethers

A collaborative environment that fosters career development and formal learning opportunities

Salary of $55-$65k based on experience

What you’ll do:

Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance

Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches

Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace

Manage and prioritize tickets, set client expectations, and deliver outstanding customer service

Accurately document client issues and solutions to enhance knowledge sharing and service efficiency

Skills You’ll Need:

3+ years of experience in a helpdesk or technical support role

Hands-on experience with SMB environments and ticketing systems

Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware

Experience with Active Directory, Exchange, and Hyper-V is a strong plus

Excellent communication skills, with the ability to assist both technical and non-technical users

A self-motivated, team-oriented mindset with a passion for problem-solving

A valid driver's license and reliable transportation for on-site client support

Ready to Apply?

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Full-time