Risk Analyst - Merchant Services

Job Description

Position: Risk / Fraud Analyst

Reports To: Director of Risk

Direct Reports: None

Description

Summary: Under general supervision, the Risk Analyst is an individual contributor to a department responsible for the protection of financial losses. The Risk Analyst conducts investigations which includes extensive analytical information seeking, data gathering, phone interviewing and decision making. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and our partners.

Primary Responsibilities

· Review merchant accounts, perform KYC, research and verify documentation

· Conduct merchant interviews

· Collect documentation from merchants to verify information with issuing banks, cardholders and/or other outside resources

· Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants

· Review for holds and releases of funds

· Review Chargeback and Retrieval cases

· Assist merchants with dispute responses and inquiries

· Contact merchants on unpaid Chargebacks

Skills Required

· Strong deductive reasoning skills; can infer information gathered from multiple sources

· Ability to identify patterns or recognize anomalies in a fast-paced environment

· Problem-solving

· Due diligence, detailed-oriented

· Ability to adapt to a constant changing environment

· Self-motivated, multi-tasker, team player

· Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales

· Knowledge of ACH returns, chargebacks and how each relate to Risk management

· Excellent written/verbal communication with the ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs

· Sense of urgency, ability to adhere to strict deadlines pertaining to financial holds and releases

Experience and Education

· Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry

· Prior use of transaction monitoring or risk assessment software and reporting tools

· Knowledge of G2 web monitoring systems

· Proficiency with Microsoft Office applications

· Payment industry knowledge

Hours required for this position are M-F 8:00 AM – 5:00 PM, in office

Some holidays, weekends and overtime may be required occasionally

Please submit salary requirements for immediate consideration

Company Description

DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023 Winner)

Top 10 places to work in DFW

Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024

Small financial services firm with an amazing team environment

Generous benefits package

401K with employer match

Full-time