Tier 1 IT Help Desk Technician

We are seeking a motivated and customer-focused Tier 1 IT Help Desk Technician to join our IT support team. This individual will be the first point of contact for end-user support and will assist with troubleshooting hardware, software, networking, and account-related issues in a healthcare setting. The ideal candidate is organized, communicates clearly, and is passionate about solving technical problems quickly and professionally.

Benefits

Health Insurance with optional HSA (healthcare savings account), (single or family coverage), gym/health club reimbursement, discounted health and fitness merchandise and more

Dental benefits (including free cleanings)

Vision coverage

Employee assistance program with unlimited access to free mental health support, legal advice, financial counseling, and more

401K with dedicated financial assistance

Continuing education through work at no cost to you.

When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise.

Responsibilities

Provide first-level technical support to staff for desktops, laptops, printers, scanners, and peripheral equipment.

Diagnose and resolve issues related to operating systems (Windows), productivity applications (Microsoft Office, browsers, etc.), and internal systems.

Support users with Electronic Health Record (EHR) and Practice Management (PM) software, including issue escalation as needed.

Configure, install, and troubleshoot printers, scanners, and other hardware devices.

Maintain and support network connectivity, including basic troubleshooting of switches, access points, and VPN issues.

Manage user accounts in various software (e.g., password resets, permissions, account provisioning).

Log all service desk interactions using the internal ticketing system and follow through on tickets to resolution.

Escalate more complex problems to Tier 2 or Tier 3 support while maintaining ownership of the user’s request.

Assist with onboarding and offboarding procedures for employees (hardware setup, account setup, documentation).

Maintain knowledge base documentation and contribute to end-user support guides.

Follow and enforce IT policies and procedures, especially as they relate to HIPAA and data security.

Qualifications

1+ years of experience in a help desk or technical support role.

Basic knowledge of networking concepts (IP, DNS, DHCP).

Experience supporting Windows 10/11 and Microsoft 365 environments.

Familiarity with EHR and PM software preferred.

Excellent customer service and communication skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Detail-oriented with strong problem-solving skills.

Willingness to learn and grow with the organization.

Regular Full-Time