Quality Assurance Coordinator

Job Title: Quality Assurance Coordinator

Job Location: Atlanta-USA-30344

Work Location Type: On-Site

Salary Range: $14.75 - 22.40 per hour

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Primary responsibility is to maintain the “Global Quality System” of LSG Skychefs and LHI to ensure the Customer Service Center (CSC) is in compliance with customer, Federal Drug Administration (FDA), US Department of Agriculture (USDA), and Seafood Hazard Analysis and Critical Control Points (HACCP) plans including USDA and FDA regulatory standards.

Main Accountabilities

Maintain and initiate all recordkeeping and key performance indicators pertinent to the Quality Department and GQS to include, but not limited to Food Safety, Sanitation, Regulatory Agencies (County Health, State Health Dept. and FDA), internal customers (LHI) and airline customers

Daily monitor of Good Manufacturing Practices (GMPs) for compliance

Verify of coolers and freezer room temperature for compliance

Perform environmental swabs and microbiological sampling, submittal to local laboratory for analysis

Obtain Chef Table samples to verify compliance to specification

Assist the Quality Manager in specific training and daily initiatives addressing quality, food safety, and sanitation issues to drive process improvements

Conduct work station inspections to verify compliance (gold standard verification, specs, sanitizer, food temperatures, HACCP documentation, phf set-up)

Conduct portion control weight compliance to specifications

Conduct inspection checks (dispatch, galley, non-bonded, bonded, equipment)

Verify Hazard Analysis and Critical Control Points (HACCP) logs and other documents are accurately completed on a daily basis

Create charts, trending reports, training materials and visuals

Maintain, monitor standards and train employees in compliance to the Regulated Garbage Standards to meet USDA requirements

Supports the Jump-off (commissary) locations with oversight

Train hourly employees as needed

Perform other tasks as requested

Knowledge, Skills and Experience

High School Diploma or equivalent

Bi-lingual in English and Spanish

Proficient in using computer and basic software such as Microsoft, create and maintain trending charts, SOP’s, use of calculator, weight scales, and thermometers, metal detector, ATP testing equipment, mechanical food portioning and processing equipment.

Previous food industry and quality assurance experience a plus

Ability to work in cold environment (<40*F)

Ability to work with minimum to no supervision, act in liaison of the Supervisor, self-starter, and problem solver.

Ability to lift/push a minimum of 25 lbs.

Strong mathematical, analytical, verbal, written, interpersonal and organizational skills

Ability to work in fast paced environment with large groups

Must be flexible to work weekends/holidays

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.