Technical Writer/Advisor

Job Description

Technical Writer duties and responsibilities

The Technical Writer is responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team. The position researches products, services, technology or concepts to be documented and easily understood by a broad audience.

Some of the duties and responsibilities of a Technical Writer include:

Determine the clearest and most logical way to present information for greatest reader comprehension.

Generate innovative ideas for content and workflow solutions.

Meet with subject-matter experts to ensure specialized topics are appropriately addressed.

Analyze information required for the development or update of policy, procedure and form documentation.

Seeking a dedicated Technical Advisor to join our team! Reporting to the Field Technician Supervisor, this customer-focused role requires a problem solver with excellent attention to detail. As a Technical Advisor, you will be responsible for supporting our dealers, customers, installers, and working closely with our parts and service teams.

Responding to inquiries from Field Service Technicians, Architects, Dealers, and End-Users, providing technical support

Full-time