Collections Specialist

Job Description

We are looking for experienced Collections Specialists to join our organization of dedicated and driven individuals. The company was founded in 1982 in Houston, Texas with our unique and highly effective Delinquency Control Program. This service provides credit unions with experienced, highly trained personnel who understand the culture of the credit union collections process. With an established history and reputation of excellence, our services expanded to include both on-site and remote training for credit unions of all sizes.

Areas of Responsibility:

Oversee and execute all activities relating to delinquency control

Outgoing & incoming collection telephone calls

Past due notifications and letters

Inform members about unpaid accounts

Utilize tools and resources at our disposal for positive resolution

Ability to work independently and unsupervised

Initiate repossession proceedings, litigation and bankruptcy referrals

Keep records and status of member's account

Qualifications:

This is NOT a remote position, all duties and responsibilities are performed in office

Reliable, dependable, motivated, self-driven

Must be able/willing to drive within Houston area

Previous credit union, banking, customer service or related financial background

Ability to build rapport with clients and members

Knowledge of repossession, litigation and bankruptcy

Excellent written and verbal communication skills, knowledge of Microsoft Office tools

Ability to prioritize, organize and multitask to effectively manage time

Must have reliable transportation for travel between client offices

Valid drivers license and state required liability insurance is mandatory

Hourly pay, non-commission with guaranteed full time hours

Full-time