Business Implementation & Operations Manager

Job Description

Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions and is currently experiencing rapid growth. We’re seeking a mid to senior level leader with strong attention-to-detail, that is self-starting, and possesses a desire to learn and grow in their role as Business Implementation & Operations Manager. To start, however, this individual will need to possess and demonstrate strong leadership and management experience and skillsets. This individual will be responsible for building, leading, and developing both internal team members. They will also interact with new clients, learn their processes/requirements, and bring those learnings back and staff and maintain groups internally. The Business Implementation & Operations Manager maintains relationships with internal teams, clients, and dependent third parties in an effort to meet and exceed standards. This role will also be responsible constructing new processes, documenting standards, and leading team members through growth and shifting capacities.

Key Responsibilities:

Capacity monitoring and inventory/pipeline management of new and existing client work

Leading current team members and building out new structures as the company continues to grow its client mix

Review performance, and quality structures and standards for services rendered to ensure it is meeting client expectations

Partner with various internal and external stakeholders to maintain, develop, and evolve our processes

Maintain internal team(s), including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintain appropriate service level agreements for various milestones

Reviewing internal management requests, general inquiries, providing all necessary data to support what is requested

Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements

Review reporting and datasets in an effort to effectively maintain and manage multiple clients’ projects simultaneously, reconcile items as necessary, and adhere to prescribed standards

Create various reports in Excel on an as needed basis

Manage a team of internal team members, their performance and output, and general growth and development.

Maintain and evolve the business, the process, and internal policies/procedures

Implement new processes as clients onboard

Train new or less experienced staff

Conduct performance reviews, deliver timely feedback, and do so in a professional manner

Embody thoughtful leadership and drive a sense of innovation

Consult, partner, and collaborate with internal and external parties

Day to day supervisory decisions, problem solving, and capacity measures

Attend and participate in industry events, conferences, or onsite client meetings

Qualifications:

Bachelor’s degree or experience equivalent

8+ years of work experience in property management, real estate, banking, or working at a mid-level or larger institution

3+ years management experience or leadership equivalent

Proven ability to manage multiple competing priorities at a time

Excellent customer service skills

Excellent computer skills with proficiency using Windows 10

Excellent verbal and written communication skills

Self-motivated and able to thrive in results driven environment

Critical thinking and problem solving skills

Keen attention to detail and adherence to deadlines

Ability to display a sense of urgency, accountability, and ownership

Ability to analyze data and make decisions

Property Management, Real Estate, banking, or mortgage experience a plus

Knowledge and experience with reporting and Microsoft Excel

Ability to negotiate and support appropriate cost structures

Ability to learn various work-processing software/programs

Ability to work individually or as part of a team

Ability to travel up to 10% of the time

Applicant can be located in (or reasonably commute to) New Jersey, Iowa, Texas, or Oklahoma and the expectation is to work from one of these locations.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time off

Retirement

Here at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.

Full-time