Sales Representative

Job Description

Company Info:

M&M Quality Grinding has a rich history in the value-added steel processing sector dating back to 1981. Located in Hodgkins IL, M&M plays a critical role in their many customers' supply chains ranging from original equipment manufacturers (OEMs) to steel service centers. These companies serve a variety of markets including commercial and industrial, medical, oil & gas, food service, steel products distribution, etc.

Position Summary:

The Inside Sales Representative is M&M Quality Grinding's key contact for our customers.

The Inside Sales Rep helps the company to deliver positive messaging, responding quickly. As a front-line communications expert, they shape the first impression and ongoing experience with M&M Quality Grinding Inc. As such, they provide excellent information to our organization for improving our processes and interactions to create the best possible outcomes.

We are a fast-paced environment and value high-energy team members that have a strong work ethic, a great attitude, with a strong sense of urgency. Above all, our organization is looking for a motivated individual that is committed to doing great work.

Job Requirements:

Ability to clearly and quickly convey information verbally and in writing to customers, internal teams, and external partners.

Excellent problem-solving abilities: the candidate must be comfortable probing for clarification to assess customer needs effectively.

Proficient on using Microsoft Office.

Highly organized and detail-oriented: the ability to document all customer interactions.

Stay on top of multiple projects and daily activities while responding to customers in a timely manner in order to meet expected deadlines. Support and training will be provided.

The ideal candidate will remain calm and flexible while handling changing requirements and situations, both within the company and externally.

Strong attention to detail to ensure consistency in all customer.

Strong knowledge of our core capabilities and services to be able to answer general questions from customers. Training will be provided

Primary Responsibilities:

Manage new customer, and order entry into our ERP system (GlobalShop) with accuracy and efficiency.

Assist with customer interactions, on RFQ (Request for Quote), and quoting processes.

Attend all Production Meetings to provide updates to internal teams and relay key information to customers.

Maintain proactive communication with customers and internal teams regarding schedules, questions, issues, and additional order details.

Ensure clear and precise documentation of customers' needs, issues, and resolutions within ERP.

Compile reports and work instructions to track, monitor, and improve internal processes and performance.

Maintain organized and up-to-date customer files, server records, and all documentation related to orders and communications.

Collaborate with the internal teams as Purchasing, Accounting, Production, Quality, and Sales as needed.

Identify and lead Continuous Improvement initiatives to enhance customer experience and internal efficiency.

Uphold and embody M&M Quality Grinding Inc.'s Core Values, fostering a collaborative and respectful work environment.

Benefits

Competitive Hourly Pay based on experience

Matching 401(k) contribution up to 5%

Paid Time-off and Nine (9) Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Full-time