Director of Program Services

Job Description

DIRECTOR OF SERVICES FOR DES MOINES AND NEWTON

We are looking for a passionate, results oriented, people-focused leader to take our services to those with disabilities to the next level

Come join our team and help us carry out our mission to "SUPPORT PEOPLE TO HAVE A FULFILLING LIFE IN THEIR COMMUNITY"!

About Us

Progress Industries is committed to delivering high-quality services that support individuals with disabilities in achieving their full potential. We believe in building cohesive teams that lead with excellence, integrity, compassion, and professionalism.

Job Summary

The Director of Services is responsible for coordinating the design and implementation of Home and Community-Based Services (HCBS) that meet regulatory, accreditation, and quality standards. This role includes supervising HCBS coordinators, managing direct reports, overseeing service delivery for programs such as Day Habilitation, Supported Employment, and leading efforts to ensure compliance and empower staff development. This position reports to the President/CEO and is a member of Progress Industries' Leadership Team.

Key Responsibilities

Commitment to the mission, purpose, and philosophy of Progress Industries.

Lead and develop management teams aligned with agency standards and compliance.

Supervise and support direct reports to ensure quality outcomes for individuals served.

Guide staff development to meet competency expectations.

Address financial concerns with appropriate corrective actions.

Oversee the Individual Support Plan (ISP) process and quality assurance.

Support development and implementation of service contracts.

Coordinate external audits and regulatory expectations.

Ensure safety and sanitation at service sites through regular visits.

Conduct job evaluations and provide ongoing feedback and training.

Support staff with a flexible schedule, including occasional evenings and weekends.

Assist with budget planning and financial recovery strategies.

Collaborative Teamwork and Cross-Functional Collaboration

We value a strong sense of teamwork and believe that the best outcomes are achieved through collective effort. As Director of Services, you will be expected to actively lead and contribute to group projects, share insights, and collaborate closely with colleagues across departments. We encourage an open environment where individuals are empowered to contribute their unique skills and diverse perspectives to achieve common goals. Whether you are working within your immediate team or collaborating cross-functionally, we rely on your ability to communicate effectively, support others, and foster a culture of mutual respect and trust. Together, we can deliver high-impact results while growing both personally and professionally.

Minimum Requirements

Must be at least 21 years of age.

A bachelor's degree from an accredited college or university in social or behavioral sciences and one year post degree experience in the delivery, planning, coordination or administration of human services; or a minimum of 7 years progressive experience in the delivery, planning, coordination or administration of human services with emphasis on supervision, program design/development, regulatory compliance, strategic planning and policy creation and implementation.

Demonstrated leadership and supervisory skills.

Effective communication and sound decision-making abilities.

Valid Iowa Driver's License with a clean driving record and private automobile with required insurance ($100,000/$300,000/$50,000).

Must reside within 60 minutes of program sites.

Availability for on-call assistance during emergencies.

Proficiency in computer skills is relevant to job duties.

Work Schedule:

Full-time, with flexibility to support team needs on evenings and weekends as necessary.

Who We Are

Progress Industries is a non-profit 501(c)3 organization that provides services and support for people with physical and intellectual disabilities in central Iowa to realize dreams and exercise real choices about where they live, work and socialize. We offer a wide range of comprehensive services for people with disabilities and other life challenges. By providing quality services and community education, we tackle issues and barriers facing people with disabilities and help those we serve live their best lives.

Progress Industries is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

403(b)

403(b) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

Day shift

Monday to Friday

On call

Weekends as needed

Experience:

Home & Community Base Services: 7 years (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

Des Moines, IA 50317 (Required)

Ability to Relocate:

Des Moines, IA 50317: Relocate before starting work (Required)

Work Location: In person

Full-time