Collections/Billing Clerk - Part-time

Job Description

NATURE OF WORK

Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.

ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers’ current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate

Issues Merchant licenses and Auctioneer licenses.

Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers

Opens and sorts mail; verifies sender addresses and processes payments received.

Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips.

Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors.

Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers

Responds to inquiries from staff, taxpayers, and other agencies.

Performs other duties as assigned.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.

EMPLOYMENT STANDARDS:

High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.

Depending on area of assignment, a valid Driver’s License, Notary Public License, and/or other specialized certifications may be required.

Must be bonded by the state of Missouri.

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of:

Missouri State statutes.

Modern office practices and procedures.

Accounting principles and practices.

Customer service and telephone etiquette and practices.

County and department policies and procedures.

Skills in:

Communicating clearly both verbally and in writing.

Maintaining accurate records and filing systems.

Establishing and maintaining effective working relationships.

Completing mathematical calculations.

Operating a computer including standard software, and some specialized software.

Utilizing standard office equipment.

Handling and documenting money with accuracy.

Part-time