Front Desk Supervisor

Job Description

Job Summary:

We are seeking a Front Desk Supervisor to oversee the daily operations of our front desk area. The ideal candidate will be responsible for managing a team of front desk staff, ensuring excellent customer service, and maintaining a smooth check-in and check-out process for guests.

Qualifications:

- High school diploma or equivalent; degree in hospitality or related field is a plus

- Proven experience in a front desk or customer service role

- Strong leadership and communication skills

- Proficiency in hotel management software and MS Office

- Excellent problem-solving abilities

- Ability to handle difficult situations with diplomacy and professionalism

Responsibilities:

- Supervise, train, and motivate front desk staff

- Ensure efficient operation of the front desk, including check-in, check-out, and guest inquiries

- Monitor guest satisfaction and respond promptly to any issues

- Coordinate with other departments to ensure smooth guest transitions

- Handle guest complaints and resolve conflicts in a timely manner

- Maintain accurate records and prepare reports as needed

- Assist with scheduling and payroll for front desk staff

- Stay updated on hotel policies and procedures to ensure compliance

If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional customer service, we would love to have you join our team as a Front Desk Supervisor.

Full-time