Customer Service Associate

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

18.00 - 22 hourlyResponsibilities:

Work closely with the sales lead to stay up-to-date on service and product knowledge

Keep track of customer accounts and make updates with new account information as necessary

Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Follow scripts when managing challenging customer issues and escalate to the appropriate party when neededQualifications:

Experience working in a customer-oriented atmosphere

High school graduate, G.E.D. recipient, or equivalent

Excellent active listening, interpersonal, and communication skillsAbout Company

We are a collaborative team of professionals. We work hard and we play together too! It's a friendly office where we trust each other and value a work-life balance. We support personal and career development and also have quarterly team-building events.

Your experience and or desire to work in the areas of Estate Planning, Special Needs Planning, Trust Administration, and Probate will add value to our team. We leverage technology and are looking for someone who is comfortable with Microsoft Office and various legal programs. You will have a strong work ethic, be highly organized, and have exceptional client relationship skills.

Full-time