Technical Alignment Manager - TAM

Job Description

Benefits:

Car Allowance

Cell phone stipend

Birthday Holiday

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Technology Alignment Manager (TAM) "Bridge IT strategy and hands-on execution to support clients with excellence."

We are seeking a Technology Alignment Manager (TAM) who thrives in both the boardroom and the server room. This hybrid role blends client-facing IT strategy with hands-on technical work, supporting our mission to deliver secure, aligned, and high-performing environments for clients in manufacturing and the Defense Industrial Base (DIB) pursuing CMMC compliance.

Youll perform regular onsite alignment visits, lead standards reviews, execute project deployments, and serve as the clients primary technical advocate. This is an ideal role for someone who understands MSP operations, enjoys building relationships, and isnt afraid to roll up their sleeves.

At Alpha & Omega, we live by our values: Happy, Hungry, Humble, and Honest. If youre ready to be part of a growing MSSP with a passion for excellence and community impact, wed love to meet you.

What Youll Do:

Conduct regular onsite client visits for Technical Alignment Reviews, asset audits, and standards enforcement.

Identify risks, gaps, and misalignments in client environments using a defined IT standards framework.

Translate findings into clear business recommendations and work with the vCIO to develop technology roadmaps.

Assist with project execution and implementation of technical recommendations (e.g., firewall deployments, server upgrades, network overhauls).

Provide hands-on support for escalated issues or onsite requests, serving as a trusted technical presence.

Document findings, update configurations, and maintain alignment checklists in IT Glue and Autotask.

Collaborate closely with service, project, and vCIO teams to drive consistency and client satisfaction.Key Qualifications:

3+ years of experience at a Managed Service Provider (MSP) in a technical or client-facing role.

Strong technical skills in Windows Server, Office 365, networking (VLANs, firewalls, VPNs), and backup systems.

Experience supporting compliance-focused environments (e.g., NIST 800-171, CMMC, HIPAA) is highly desirable.

Excellent customer service, documentation, and communication skillsable to explain technical topics to business leaders.

Capable of performing light project work onsite (rack/stack, firewall replacement, switch configs, workstation setups).

Familiarity with Autotask, IT Glue, and N-able or similar tools.

Certifications such as CompTIA Security+, Network+, or Microsoft 365 are a plus.

Must have reliable transportation and be able to lift 5075 lbs for onsite work.Why Join Us?

Be part of a team thats passionate about mission-minded IT support and cybersecurity excellence.

Enjoy a diverse role where no two days are the samestrategy today, hands-on tech tomorrow.

Support meaningful clients building Americas defense supply chainand help keep them secure.

Thrive in a culture thats focused on growth, giving back, and being the First and Last of All Your Technical Needs.

Full-time

Hybrid remote