Development Operations Coordinator

Job Description

TITLE: Development Coordinator

REPORTS TO: Associate Director of Individual Giving

LOCATION: Brooklyn, NY

ABOUT GOODWILL INDUSTRIES NYNJ:

Goodwill NYNJ empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The organization has a vision of a world with no barriers to employment. Founded more than 100 years ago, Goodwill has helped participants who face disabilities or other barriers find work. Goodwill believes in the dignity of work and provides its clients with the skills required for a changing workplace. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is a leading human service non-profit serving 10,000 people annually with life-changing supports and connecting and supporting them in employment.

PRIMARY FUNCTION:

The Development Operations Coordinator supports the organization’s growing Development, Marketing, and Communications teams and will support the Development team in growing organizational revenue to advance Goodwill’s Mission. The successful candidate will be meticulously detailed, possess strong project management skills, and will represent Goodwill NYNJ to current and future donors with a high level of poise and discretion. This is an exciting opportunity for a talented professional to join and grow with a passionate team in support of meaningful work at a time of great opportunity for the organization.

General Job Duties of the Development Operations Coordinator:

Support donor stewardship efforts

Track all donor touchpoints within moves management systems

Draft donor communications including acknowledgement and thank you letters, program updates, pitches, and meeting requests

Support coordination of donor stewardship events

Ensure all donor stewardship plans remain on track; report weekly on progress towards stewardship goals

Prepare meeting briefs for CEO and senior leadership

Support special events

Provide coordination support across all special events

Maintain event timeline, revenue and budget trackers

Coordinate event vendors

Conduct prospect research

Utilize a range of wealth screening tools to conduct prospect research for current and future donors and funders

Review prospect research and qualify donors to appropriate donor portfolios

Conduct prospect research for prospective corporate and foundation funders; prepare research reports for development team

Manage donor database

Input all donations gifts into Raiser’s Edge ensuring the accuracy and timely entry of all donation entries

Develop reports and dashboards; regularly review and report on donor analytics

Ensure database is structured to meet needs of development team

Ensure all donor data is inputted in an accurate and timely manner

Produce and follow up on donor invoices; ensure closure of gifts and pledges in a timely manner

In conjunction with Communications Coordinator, maintain all donor list segments for print and digital fundraising efforts

Serve as primary lead for Round Up program

Act as the primary Development liaison for the in-store, point-of-sale donation program, Round-Up

Liaise with Donated Retail Goods team to regularly review data against goas; identify high performing stores and sales associates; and identify areas of opportunity

Liaise with finance department to maintain monthly reconciliation of gifts received on a timely basis

Prepare weekly, monthly, and annual data reports; prepare data for regular reporting of Development team KPIs

Process all invoices and bills for development team

Qualifications

Two years of experience in nonprofit development or comparable experience.

Experience with database management, gift entry, acknowledgment, and reporting using Raiser’s Edge or similar donor database

Strong verbal and written communicator; ability to draft and edit high quality written communications to external stakeholders

Demonstrated ability to liaise with key donors, funders, corporate partners, and other external stakeholders with a high level of poise and discretion

Knowledge of Microsoft Office

Demonstrated ability to conduct prospect research; knowledge of various prospect research tools preferred

Strong project management skills; ability to coordinate multiple stakeholders to ensure projects remain on track

Demonstrated knowledge of donor stewardship and the ability to creatively support development of touchpoints for donors

Demonstrable organizational, professional, problem solving, customer service, and administrative skills

Ability to achieve outcomes with minimal supervision

Enthusiasm for the mission of Goodwill

Full-time