Assistant Store Manager (Framingham State University)

Job Description

Salary: $45,000 per year

Job Title: Assistant Store Manager Framingham State University Campus Store

Department: Retail Operations

Location: Framingham, MA

Reports to: Multi-Site Store Manager at Mass College of Art and Design

Position Summary: The Assistant Store Manager at University Gear Shop is responsible for assisting the multi-site store manager with daily Gear Shop activities and directing sales, ensuring overall store performance sales goals and profitability are met. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities:

In-store Selling Effectiveness:

Assist with day-to-day operations of the store and implementing action plans to improve operating results

Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store

Uphold positive working relationships with university officials, UGS partners, and third-party vendors

Lead operations of pop-up sales events outside of the store using mobile technologies

Fulfill and ship online sales orders daily for Framingham and MassBay stores

Utilize company visual and signage guidelines to maintain store appearance and organization to maximize sales

Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued

Maintain a safe and clean store environment in accordance with university and UGS policies

Availability for varied weekly shifts including opening and closing, occasional weekends, evening events, and peak shifts hours required

Direct Selling Effectiveness:

In collaboration with the store manager, build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.

Work with corporate support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations

Work with corporate support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented

Work with corporate support team and customers to approve virtual samples

Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems

Work with support team to assure timely invoicing of direct customers

Build High Performing Teams:

With support of the Multi-Site Store Manager, lead the part-time sales associates at your store.

With support of the Multi-Site Store Manager, hire, train and inspire a sales team that is committed to exceeding customers expectations while always delivering the highest level of customer service

Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager and Multi-Site Store Manager

Partner with human resources manager and Multi-Site Store Manager on all payroll, on-boarding, and off-boarding matters

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Knowledge and Experience:

2-3 years retail experience with increasing responsibilities

Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues

Apple certification may be required

Broad range of product knowledge including apparel, hardgoods and tech accessories a plus

Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams

Proficiency with mobile hardware technology

Experience with shipping software a plus

Core Competencies:

Consultative customer service through active listening and interpersonal communication

Proven ability to drive sales results

Ability to think critically, problem solve and use sound judgment

Willingness to learn and embrace new procedures and new technologies

Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment

Detail oriented with proven organizational skills

Ability to follow directions, work independently and collaborate collectively with a team

High sense of urgency and willingness to take initiative

Positive and professional demeanor with the ability to remain calm in high pressure situations

Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation

Education and Training:

High school diploma required

Salary:

$45,000 per year

Full-time