Infrastructure Manager

INFRASTRUCTURE MANAGER

If digital transformation, next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.What is in it for you?

At Netcracker, we are all entrepreneurs! This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

Manage implementation and Support of production and non-production Application environments, including maintenance of infrastructure design documents and diagrams

Plan and manage execution of Production Release Readiness, Operation Readiness Tests and Disaster Recovery Exercise

Manage system health monitoring including capacity, performance, data retention procedures

Maintain environment capacity plan. Plan and manage configuration audits

Drive investigation and identify optimal restoration path during major production incidents

Conduct Root Cause Analysis. Deliver RCA to stakeholders. Own and control implementation of action items

Manage problems related to Application environments, control implementation of action items

Work with Customer Support, Professional Services, QA and Development teams to resolve Environmental issues

Interface with Business and Clients regarding environment operations and maintenance.

Interface with 3rd party vendors for issues, bugs, etc.

Implement Performance Management process according to best practices

Identify requirements and manage implementation of automated procedures and tools.

Identify requirements and manage implementation of monitors, checks, dashboards and alerts.

Analyze risks and impact of all solution change requests. Propose technical solutions. Manage PoCs

Define, implement and improve maintenance procedures. Define data retention, backup-restore, disaster recovery policies and procedures

Identify requirements in KT and trainings to team members

Identify technical and people resource requirements

Create team shift-roster

Identify technical, process and resources risks. Propose mitigation plan. Track known risks.

Skills Required

The Technical Manager should have 10+ years of experience with the following abilities

Supporting large scale, mission critical 7 x 24 solutions

Oracle Weblogic, Java application deployment and configuration including highly available configurations.

Understanding architecture and principles of the Oracle DB and Middleware operation and administration.

Oracle DBA/WL experience

PostgreSQL DBA experience is a plus

Excellent troubleshooting skills including Java and DB performance issues analysis.

Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.

Understanding principles of TCP/IP, routing, application network traffic balancing and failover

Experience with micro services architecture (RedHat OpenShift or Kubernetes) is a plus

Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)

Understand principles of PKI/Certificates

Understanding of Continuous Delivery and DevOps methods;

Experience with DevOps tools Jenkins, Ansible, Git

Experience in implementing monitoring of the business applications.

Excellent knowledge of ITIL

Telecom -OSS/BSS domain experience ( desirable)

Competences

Team leadership skills, sufficient to lead implementation and maintenance of Application stack environments per design specifications

Excellent communication and team building abilities

Leadership qualities such as conflict/issue resolution

Business-like presence and ability to interact professionally with Customers

Fluent oral and written English.

Education

University Deegree on Computer Sceince or related fields

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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