Universal Banker

Job Description

Reports To: Branch Manager / Branch Supervisor

FLSA Status: Non - Exempt

SUMMARY

Performs a variety of duties to provide customer service by explaining and processing financial services, and correct records by performing the following duties. All other duties and responsibilities as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide customers with excellent customer service by accepting and processing all financial transactions presented to the Teller including but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within the set guidelines and limits.

Build and maintain customer relations by providing high-quality service

Assist customers from start to finish acting as a full relationship manager

Interview customers to obtain information, explain available financial services such as Checking and Saving accounts, Individual Retirement accounts, Certificates of Deposits, and Savings Bonds, and open new accounts using needs-based techniques

Discuss and sell electronic services

Collect all information necessary for a Commercial Loan/Mortgage application and provide the lender with all necessary information

Discuss and refer Wealth Management services

Solving branch operations matters

Proactively sell bank products

Understand and support marketing initiatives

Clean and organize branch/work area

Balance drawers within established guidelines

Prepare, verify, and order incoming and outgoing cash shipments

Handle daily vault duties which could include buying and selling working cash

Prepare and sign cashier's checks, loan checks, and wires within assigned limits

Open and close the branch during the absence of management

Audit other Teller or Universal Banker drawers

Service, balance, and audit, TCR, PTM, self-service coin machines, and other branch technology

Close accounts when necessary

Ability to lead the branch during the absence of management

Discussing and processing overrides for lesser experienced tellers

Mentor/Train incoming Tellers/Universal Bankers

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High School diploma or general education degree (GED); one to three weeks training; and at least one-year equivalent combination of education and experience.

Technical Skills

Customer service

Attentiveness to detail

Basic computer skills

General Math skills

Microsoft programs

Assorted Jack Henry programs

Web-based programs

TCR, PTM, and coin machine knowledge

People Skills

This position is primarily responsible for handling customer transactions, resolving problems, and pursuing sales opportunities. Required needs include but are not limited to, empathetic listening skills, strong personal skills along with a sincere desire to assist the customer while maintaining confidentiality and protecting the bank's interests.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee frequently is required to sit, stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and climb or balance. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Salary and Benefits

Pay based on experience and performance

Paid Vacation

Paid Holidays

401 (k) - bank sponsored

Vision Insurance

Flexible Spending Account Program for medical and/or childcare expenses

Additional benefits for full-time employees

Paid Sick Time

Blue Cross/Blue Shield Medical - PPO

Delta Dental

Life insurance and AD&D

Short-term and long-term disability

Insurance waiver - salary credit for opting out of the medical plan

Full-time