Front Desk Agent

Job Description

Company Description

Pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Ship Wreck Island Water Park. Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

As a Front Desk Agent, you will:

Greet, register, and assign rooms to guests

Issue room key and escort instructions to Bell Staff

Date stamp, sort, and rack incoming mail and message

Transmit and receive telephone messages

Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions

Keep records of room availability and guests' accounts

Compute bills, collect payments, and make changes for guests

Create and confirm reservations

Post charges, such as room, food, liquor, or telephone, to the ledger

Make restaurant, transportation, or entertainment reservations and arrange tours

Nightly bucket checks

Able to listen and find solutions to guests’ problemQualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Must be able to work the flexible schedule: 6pm – 2am & 11pm - 7am

Must be able to stand for long periods of time and lift up to 15lbs

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Excellent customer service skills

Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner

Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate

Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and vision

Paid Time Off (PTO) – vacation, sick, and personal

Paid Holidays

401K with generous company match

Get access to your pay as you need it with our Daily Pay benefit

Family benefits including pregnancy, and parental leave and adoption assistance

Wellness Programs

Flexible Spending Accounts

Tuition Assistance

Military Leave

Employee Assistance Program (EAP)

Life, Disability, Accident, Critical Illness & Hospital Insurance

Pet Insurance

Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)

Advancement & development opportunities

Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

Full-time