Corvette Service Advisor

Job Description

Welcome to Van Bortel Chevrolet part of the Van Bortel Automotive Group that includes Van Bortel Subaru in Victor, Van Bortel Subaru of Rochester, and Van Bortel Ford. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Kitty Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to provide our customers the best possible support and our employees a secure future.

Van Bortel Chevrolet Corvette Service Advisor Full Time Position Benefits:

Competitive pay plan

Great schedule! Monday - Friday 8:00 am - 5:00 pm

Medical, Dental & Vision insurance

401K Plan and match

Paid time off and vacation

Short/Long Term Disability

Mentorship Program

Growth opportunities

Paid training

Life insurance

Legal services provided

Employee vehicle purchase plans

Health and wellness plan

Discounts on products and services

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Success Index at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

Service Advisor experience required

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time