Donor Support and Database Specialist

Job Description

The Organization:

CrossPurpose is a non-profit organization abolishing relational, economic, and spiritual poverty through career and community development.

Launched in 2008, our primary objective was to find tangible, practical ways to "love our neighbor." Over the years this has taken many forms, from providing a night out for single moms, to starting a Cub Scout program for fatherless boys, to recruiting foster parents for kids in need, and establishing aftercare programs for those who were being released from incarceration.

We have refined our mission as a career and community development program and our programs focus on urban leadership development as well as job training tracks. We work with disadvantaged populations and equip them with the training and skills to overcome generational poverty and serve as allies throughout the entire process.

Our dynamic team brings passion, diversity, and a universal commitment to our mission. As we grow our reach and deepen our impact, we are looking for the right people to join our team.

The Position:

The successful candidate will manage and analyze donor data to support fundraising and engagement efforts. This role involves maintaining the integrity of donor databases, generating reports, and providing insights to drive strategic decision-making. They will collaborate with the Data and Tech team to manage the organizations donor database (Salesforce), platforms that integrate with Salesforce, and filing systems to maintain data integrity across the development department. The position supports ongoing data management, business process improvements, and data hygiene, and ensures that data can be leveraged internally and externally to draw actionable insights.

Department: Development

Supervisor: Director of Development Operations

Direct reports: 0

Indirect Reports: 0

Responsibilities:

Manage database and development infrastructure

Collaborate with the Data and Tech team to manage all aspects of the organizations donor database (Salesforce), ensuring optimal functionality and seamless data integration across platforms.

Ensure proper and comprehensive documentation of donor files (proposals, reports, invoices, payments, donor communications, etc.) in Salesforce and on shared drives.

Collaborate with other teams to write, implement, and uphold standard operating procedures (SOPs) to document best practices and protocols and ensure data quality and system integrity; regularly monitors database use and proposes amendments to policies and procedures for greater effectiveness as needed.

Identify opportunities for system improvements and enhanced integration to streamline data entry and processes, increase collaboration, and improve reporting.

Provide training and support to staff on database functions to facilitate their responsibilities.

Maintain accurate data on donors and funders, while collaborating with relevant team members, to ensure data consistency.

Report problems with the database and stay current with updates to the system.

Conduct regular internal audits and other quality control measures to identify errors/inconsistencies and correct them.

Work closely with the development team to understand their data needs and assist in creating tailored reports and analytics that support strategic decision-making and fundraising efforts.

Oversee fundraising metrics and analysis to assess progress toward goal and inform fundraising strategies

Develop and maintain standard queries, reports, and importing/exporting protocols to support fundraising activities.

Create and manage dashboards across the department for analysis, tracking metrics, and fundraising/financial reporting.

Collaborate with the team to track and report fundraising progress, campaign outcomes, giving trends, and other metrics. (EX: YTD vs LYTD, YTD to Goal, retention rate, acquisition, and lapsed data for relationship managers, department, and campaigns)

Conduct analysis to evaluate donor engagement, understands donor behavior, and identifies prospects for increased giving.

Prepare revenue reports for development department, finance, and senior leadership

Ensure timely and accurate entry of gifts into the database and that donors are acknowledged following fundraising best practices

Other fundraising and development support

Manage and educate the Development team on all vendors and platforms (Classy, DonorSearch, Double the Donation, etc.)

Research new tools and softwares to best serve the needs of the fundraising team.

Utilize AI for donor research for customization and automation in donor engagement.

Create and manage campaigns in Classy.

Conduct prospect research for the Development team

Provide ad-hoc support to the development team, which can include, but is not limited to Campaign and event support, serving as back-up support to Development team, etc.

Works closely with the Finance Department on an ongoing basis

Improve and streamline the finance and development reconciliation process

Collaborate with finance on annual audits and financial reconciliation, timely invoicing, and spending

Work with Finance to supervise and improve gift processing procedures

Qualifications:

Bachelors Degree or 2+ years of equivalent applied experience required.

Three to five years of experience working with CRMs/databases, preferably in nonprofit or philanthropic organizations.

Extensive experience with Excel and Salesforce, or comparable CRM.

Expertise in data imports/exports, queries, report design, and dashboard creation within a fundraising context for a nonprofit organization.

Demonstrated interpersonal skills/working well with others with different technical backgrounds/goals.

Strong analytical skills for data interpretation and forecasting.

Strong project management with the ability to prioritize and meet deadlines, as well as flexibility and willingness to pivot as needed.

Exceptional attention to detail and accuracy.

Systems orientation and ability to map out decisions/workflow.

Ability to work independently and as part of a team.

Deep commitment to racial, social, and economic justice and equity.

A strong Christian faith and a deep commitment to the mission of CrossPurpose.

Hours:

40+ hours/week

Evening and weekend hours are required occasionally to support departmental and organizational events.

Salary & Benefits:

Salary/Wage: $64,000 - $74,400 (Support Specialist III)

Vacation: 15 days per year, plus the office is closed Christmas Day - New Year's Day, and staff have limited duties

Sick Days: 6 per year

Insurance Benefits: Health, dental, vision, workers compensation, unemployment, short term disability, long term disability

Full-time