Automotive Service Advisor

Job Description

Farrish Chrysler Dodge Jeep RAM (CDJR) in Fairfax is hiring a Service Advisor to join our growing Service Department! If you're passionate about delivering exceptional customer service, love working in a fast-paced automotive environment, and want to grow with a dealership that values integrity, communication, and teamwork-this opportunity is for you!

At Farrish CDJR, we don't just repair vehicles-we build long-term relationships with our customers by offering an elevated and trustworthy service experience. We're looking for a motivated Service Advisor who can be the friendly face of our service department while driving operational success.

Why Farrish CDJR?

Competitive Pay Plan - We reward your experience and commitment from day one.

Paid Training & Career Growth - Continuous learning opportunities and a career path to help you reach your goals.

Relocation Assistance Available - Ready to move? We'll help make the transition easy.

Comprehensive Medical, Dental & Vision Coverage - Your health is our priority.

401(k) with Employer Match - Plan for your future with our retirement savings plan.

Paid Time Off - Earned time for rest, relaxation, and family.

Tuition-Free Degrees through Strayer University - Associate, Bachelor's, or Master's-your education is on us.

Employee Discounts - Save on vehicle purchases and service.

State-of-the-Art Facilities - Work in our newly renovated service center and customer lounge.

Team-Focused Culture - Work alongside professionals who support and uplift each other.

What You'll Do as a Service Advisor:

Greet and assist customers in the service drive with professionalism and courtesy.

Listen to customer concerns and accurately document service requests.

Clearly communicate service recommendations based on technician findings and multipoint inspections.

Maintain proactive contact with customers regarding vehicle status, estimates, and approvals.

Coordinate scheduling and ensure ROs are accurately written and closed in a timely manner.

Partner with technicians, parts department, and management to provide smooth workflow and exceptional customer satisfaction.

Resolve customer issues with empathy, ensuring a positive resolution.

Contribute to high CSI/CX scores through personalized service and consistent follow-up.

Maintain a clean, organized work environment and adhere to company policies.

What We're Looking For:

Previous experience as a Service Advisor (CDJR or high-line brand experience a plus)

Experience with CDK DMS highly preferred

Knowledge of general automotive systems and services

Strong communication, interpersonal, and organizational skills

A positive, team-first attitude and customer-focused mindset; Customer First Culture

Valid driver's license and clean driving record

High school diploma or equivalent

Must pass a pre-employment background check, drug screen, and MVR

Must pass pre-employment background check, MVR, and drug screen

Full-time