Warehouse Supervisor

Job Description

Description

Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.

As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.

What you'll do:

Managing the full scope of the fulfillment process at the warehouse

Leading a team of Operations Associates tackling daily fulfillment

Coordinating operations staff schedule

Train, assess, and improve daily performance of Operations Associates

Managing independent contractor relations including on-boarding, training, and scheduling

Triaging and dispatching delivery drivers into efficient delivery routes

Problem solving conflicts and as they arise and tackling ad-hoc tasks

Working with the Customer Service team to answer customer inquiries via call, text or email

Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service

Organizing and maintaining package inventory using the Fetch platform

Managing maintenance of Fetch delivery vehicles

Coordinating rush deliveries and special requests to the meet the needs of Fetch residents

Providing the Fetch Experience

What you'll need:

The will and drive to achieve, maintain and increase high standards

3+ years of experience in a leadership position

Proficient in basic computer usage

Clear and concise with electronic and verbal communication

High-level of commitment towards prioritized decision making

Ability to thrive under pressure

Multi-tasking skills

Passionate about serving others

Comfortable in a fast-paced environment

Must be able to handle 50+ pounds

Must have a valid driver license with a clean driving record

What we'll deliver on:

Competitive pay rates

Medical

Dental

Vision insurance

401(k)

AD&D/STD/LTD

Paid time off

We also pay weekly.

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Full-time