Patient Access Representative / Medical Receptionist - Oakview (Full

Job Description

Position Summary: The Patient Access Representative, serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Position details

Status

Full-Time

Shift

Days

FTE / Hours

1.0 / 40

Schedule

Mon - Fri: 8:30am - 5:00pm

Position Requirements

Education: High School diploma or equivalent required.

Licensure: N/A

Certification: N/A

Experience:

2+ years of customer service-related experience, required.

2+ years prior healthcare experience, preferred.

2+ years experience working in a fast-paced environment preferred.

Required Knowledge/Skills/Abilities

Understanding the revenue cycle is preferred.

Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.

Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

Always provide exceptional customer service by placing the patients' needs above all else.

Utilization of multiple computer software programs, simultaneously.

Preregistration of patient charts, prior to service

Insurance verification for eligibility

Collect copayments and patient balance payments, in a professional manner.

Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately

Check in patient in an efficient, complete, and personalized manner.

Schedule appointments accurately with patient convenience as a priority.

Leave a lasting impression that differentiates OrthoNebraska from other organizations.

Assist patients with wayfinding within our campus.

Assist patients with paperwork, when necessary.

Maintain confidentiality and demonstrate respect for patient rights.

Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.

Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.

Team member is responsible for all other duties as assigned.

Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

Full-time