Service BDC Customer Service Agent

Job Description

The Service Business Development Center (BDC) Agent will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department and acting as the first point of contact for our customers.Description of the role:

As a Service BDC Customer Service Agent at Way Scarff Ford in Auburn, WA, you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and repairs. This position will be working Monday thru Friday 9:30am to 6:00pmResponsibilities:

Respond to customer inquiries via phone, email, and chat

Schedule service appointments and follow up with customers

Provide information on services, pricing, and other relevant details

Maintain accurate records of customer interactions

Collaborate with service advisors and technicians to ensure customer satisfaction

Assist in valeting customer vehicles after 4:30pmRequirements:

Prior customer service experience

Excellent communication and interpersonal skills

Ability to multitask and prioritize tasks

Knowledge of automotive services is a plus

Valid drivers license

Qualify for company insurance by meeting requirementsBenefits:

Competitive hourly compensation: $18.00 - $21.00 per hour

Health insurance and retirement plans

Paid time off and holiday payAbout the Company:

Way Scarff Ford is a well-established automotive dealership in Auburn, WA, known for its commitment to customer satisfaction and quality service. Join our team and be part of a dynamic work environment where you can grow and achieve success.

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Full-time