Insurance Customer Service Rep

Job Description

At Dormon & Reynolds Insurance, we've been helping clients protect what matters most since 1987. Our success comes from the strength of our team, a close-knit group that values collaboration, client relationships, and professional growth. Focusing on personal and commercial lines, we tailor insurance solutions to meet the unique needs of individuals, families, and businesses. Our culture is grounded in support, opportunity, and a genuine family atmosphere.

We are seeking a motivated Insurance Customer Service Representative to join our team. In this role, you'll support clients through quoting, policy management, and daily service needs. You'll begin by working in personal lines with the opportunity to expand into commercial insurance as you grow. This is an ideal opportunity for someone looking to launch a long-term career in the insurance industry.

Base salary of $30,000 to $35,000 per year

Hands-on training and mentorship

Career progression into account management and commercial lines

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Weekends Off

Responsibilities

Provide quotes for a variety of insurance products

Sell and service personal insurance policies

Respond to client inquiries via phone and email in a timely, professional manner

Support the team with policy changes, renewals, and account updates

Deliver exceptional service while building lasting relationships with clients and underwriters

Requirements

Strong relationship-building skills with a client-first mindset

Excellent communication, organization, and time management skills

Eagerness to learn and grow within the insurance industry

Ability to handle multiple tasks with accuracy and attention to detail

No insurance license required to start; well support your development

Full-time

Hybrid remote