Inbound Customer Service Representative

Job Description

Salary: 16.00

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative!

Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Why You'll Love Working Here:

Competitive Pay & Bonuses

Starting at $16.00 hour

Enjoy monthly bonuses that reward your hard work and dedication

Amazing Benefits & Perks

Employer-paid medical, dental, and vision coverage

Long- and short-term disability insurance (LTD and STD)

Flexible spending accounts; Hospital Indemnity plans

Free Gym membership to keep you healthy and active

Generous vacation, mental health, and sick leave

Exclusive Tickets@Work discounts for entertainment and travel

Office snacks and events

What You'll Do:

As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media.

What is your main goal?

To make every customer interaction a positive one!

Address customer inquiries and resolve complaints with a smile

Listen to customers, understand their needs, and offer solutions

Maintain professionalism and courtesy at all times

Stay calm and composed while handling conflicts and diffusing tension

What We're Looking For:

Tech-savvy: Comfortable with computers and able to switch between systems easily

Team player: Works well with others and understands the importance of teamwork

Respectful: Always kind, positive, and helpful

Empathetic: Listens well and offers support

Multitasker: Excellent at managing time and prioritizing tasks

Requirements:

High school diploma or equivalent

1 year of customer service experience

Strong technical skills, including MS Office Suite and web browsing

Able to pass a background check

About Turtle Peak:

At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values:

Compliance is key

Value every customer interaction

Empower our people

Think outside the box

Communication is king

Own your role

Embrace change and innovation

"Fine" is never okay

Dream big

Be a customer advocate

How to Apply:

Ready to join our team? It's easy! Click and Apply! We can't wait to meet you!

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Parental leave

Referral program

Vision insurance

Shift:

8 hour shift

Day shift

People with a criminal record are encouraged to apply

Experience:

Customer Service: 1 year (Required)

Google Suite: 1 year (Preferred)

Language:

English (Required)

Spanish (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Las Vegas, NV 89117 (Required)

Work Location: In person

Full-time