Customer Support Specialist

Job Description

Company Description

About Us

At Bela Brand Bat, we are dedicated to providing exceptional quality and innovation in all our products. With a strong commitment to customer satisfaction and continuous growth, we strive to build lasting relationships with our clients and partners. Our team is driven by excellence, attention to detail, and a passion for delivering outstanding service.

Job Description

Job Description

Bela Brand Bat is seeking a motivated and detail-oriented Customer Support Specialist to join our team in Columbus, OH. The ideal candidate will serve as the first point of contact for customers, providing prompt and effective assistance while maintaining a high level of professionalism.

Responsibilities

Respond to customer inquiries via phone, email, and internal ticketing systems

Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions

Process orders, forms, applications, and requests

Maintain detailed and accurate customer records

Collaborate with internal teams to ensure customer satisfaction

Monitor and follow up on outstanding customer requests

Identify customer needs and provide appropriate guidanceQualifications

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

Proven experience in a customer service or support role

Strong communication and interpersonal skills

Ability to multitask, prioritize, and manage time effectively

Proficiency in using customer support software and Microsoft Office Suite

A positive attitude and a commitment to delivering outstanding service

Additional Information

Benefits

Competitive salary: $40,000 - $49,000 per year

Growth opportunities within the company

Skill development and training support

Supportive and collaborative team environment

Paid time off and company holidays

Full-time, stable position with consistent schedule

Full-time