Call Center / Customer Service

Job Description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?

Do you enjoy customer service and collaborating with your team to make a real difference?

Mercedes-Benz of Indianapolis is hiring a Business Development / Customer Service Representative

No Cold Calls

No Sales Calls

Hourly plus Bonuses

Full Time with Excellent Benefits

Great Work Life Balance

Family Owned and Operated

Responsibilities

Receive inbound service calls and set appointments/answer questions for our service department

Respond quickly to internet & phone inquiries using email, scripts and templates.

Follow up with Customer Concerns and Questions by Discuss with Management Team

Maintain positive relationships with teammates and dealership management.

Utilize CRM tracking system daily.

Qualifications

At least one previous role based in customer service or Call Center Required

Previous Dealership BDC Experience and CDK experience a Plus!

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Short & Long Term Disability

Paid time off and vacation – Earn up to 10 Days Off Year One!

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time