Security Client Services Manager

The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards - capable of representing GardaWorld as the premier provider of contract security services in the industry.

The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.

What's in it for You * Competitive Salary: $65,000 / year * Work Site Location: St.

Louis, MO * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

* Career Growth: Career growth opportunities at GardaWorld * Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities * Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards * Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff * Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction * Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts * Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required * Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit * Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports * Ensure 100% compliance with all federal, state and local regulations in assigned accounts.

* Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

* Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

* Ensure progressive discipline is followed on all corrective actions.

Your Qualifications: * A college degree in business or related field.

* Authorized to work in the United States * Able to pass an extensive screening process * Minimum 1 year management experience; 3 years preferred * Must have experience overseeing multiple sites * Must have leadership experience * Add additional qualifications as needed/required.

Your Skills and Competencies: Competencies: * Hands-on Approach * Business Acumen * Problem Solving * Communication * Consultation * Cultural Awareness * Leadership & Navigation * Relationship Management * Ethical Practice * Resilience Ideal Skills, Characteristics, & Experiences: * Results and people-oriented, balancing business considerations * Process-driven mentality * Highly organized * Self-motivated with a high sense of urgency * Stable, progressive work history * Excellent communication skills * Acts with integrity * Resilient and adaptable * Competitive spirit Qualifications Education