Expediter/Planner/Scheduler

General Summary: The Expediter/Planner/Scheduler responsible for the day-to-day Service Warehouse logistics with planning and scheduling responsibilities.

The role will focus on the Scheduler/Expediter role which includes, but is not limited to: parts planning and flow, warehouse organization, systems analysis, order fulfillment, space management, burn rates, critical level planning, scheduling, buying and expediting.

This is an intermediate level position with room for growth within the Service warehouse team.

This person will report directly to the NA In-House Repair and Parts Manager.

Principal Duties and Responsibilities: * Responsible for understanding all processes involved in a supply chain.

This includes liaising with suppliers, manufacturers, and customers.

* Contact suppliers to proactively communicate delivery priorities.

Secure Firm Ship dates and quantities to support customer demand.

* Keep dates and other purchasing records accurate in the ERP.

* Plan/Schedule/Purchase items for Sales orders and purchase requisitions.

Update necessary info in the appropriate databases.

* Identify orders at risk of being late and communicate the status to the Buyer and Service Personnel * Supports the Buyer & Purchasing team members with projects as assigned.

* Communicate with international Instron branches to coordinate the flow of service parts to their respective regions.

* Perform other duties as assigned for the efficient and effective operation of the department.

* Develop and update Excel based reports, status and charts.

Assist buyers with obtaining quotes and purchase order status.

* Kitting Assemblies for Service Field Replacement Units.

* Assist customers in identifying and fulfilling parts requests, and discuss parts definitions, pricing, warranty, and ETA.

Knowledge, Skills, and Abilities Required: * Logistics, planning, scheduling background * Enthusiastic and cooperative attitude, good communicator and sensitive to the response requirements of customers and service * Good written and verbal communication skills * Excellent organizational skills * Team player * Sensitive to customer needs * Thorough understanding of Bills of Materials * Familiarity with ERP/CRM Systems * Proficient in Microsoft Office products, with knowledge of Excel * Proficient in Power BI Educational Requirements: * Associate's degree or equivalent experience * 1-2 years of relevant experience * Administrative and organizational skills for coordinating multiple functions, typically acquired through at least 2 years of progressively responsible experience in an import/export-related role