Intake Agent

Legal Brands, Inc.

Call Center National headquarter in Dothan, Alabama is seeking a dynamic, friendly candidate to answer incoming calls from current and potential clients to complete intakes, provide status updates, answer inquiries, handle complaints, and provide information.

The Call Center Intake Specialist is the liaison between our company and its current and potential customers.

The Call Center Intake Specialist should be able to accept ownership for effectively assisting callers and keeping client satisfaction at the core of every decision and behavior.

Responsibilities include, but are not limited to: * Be at your desk and available to take calls at any time that you are clocked in * Answer phones promptly and courteously utilizing company procedures.

* Provide accurate, valid, and complete information by using the right methods/protocol * Responds to caller general information requests and/or inquiries; refer callers to the correct regional office * Complete all intakes in a timely manner by maintaining an appropriate average handle time * Enter all data accurately, confirming information that you enter * Effective de-escalation of angry/upset callers * Ensure caller expectations are met by following up as promised * Refrain from work avoidance by completing every possible intake on the first call * Meet Quality Assurance Requirements * Maintain a positive work atmosphere with a culture of respect for others.

* Excellent attendance is an expectation at Legal Brands, Inc.

* Other related duties and responsibilities as assign by your manager or Team leader Requirements: * Client Focus * Client Service * Data Entry Skills * Listening Skills * Multi-Tasking * Problem solving skills If you are enthusiastic, confident, a team player, self-starter, and able to multi-task in a fast-paced environment, you owe it to yourself to explore this exciting opportunity.

Job Type: Full Time Job Location: * Dothan, AL 36303 Required experience: * High school diploma or GED * Supplemented with two (2) years of customer service or related field