Part Time Card Risk Analyst I/Credit Card Disputes

Job Description

Join PremierOne Credit Union's Business Operations Team and take your career to the next level at one of California's most culturally rich and innovative Credit Unions, awarded Top Workplaces 4 years in a row!

We are seeking a Card Risk Analyst to work at our Corporate Office in mitigating and assessing fraud.

This position assumes responsibility for analyzing, investigating and processing all debit, credit and ATM fraud claims as well as debit, credit and Foreign ATM dispute claims to ensure the highest level of member satisfaction. Position must deliver high attention to detail. Performs a variety of support functions relative to monitoring and mitigating risk and losses.

Essential Functions & Responsibilities:

Responds to written and verbal inquiries, requests, fraud and dispute claims, and concerns by providing instruction, information, file maintenance and monetary transactions and adjustments.

Analyzes fraud and dispute claims and applies general knowledge of card processing regulations to differentiate fraud claims from dispute claims. Reviews transactional activity and member claim information to determine validity of claim. Makes recommendation to management to deny fraud claim if suspected member involvement.

Investigates and processes debit, credit card and ATM fraud claims as well as debit, credit and Foreign ATM dispute cases. Adheres to procedures to ensure claim processing is completed within required regulatory guidelines.

Adheres to Visa operating rules and regulations, more specifically chargeback compliance, arbitration, resolution, collection, and merchant procedures. Increases knowledge by attending webinars and trainings, and by accessing bulletins and publications.

Completes necessary documentation and inputs data to ensure timeframes/deadlines are met and member accounts are handled in accordance to regulatory guidelines.

Maintains and works Card Risk Queue.

Responds to internal and external request including but not limited to; member requests, FICO reports and Co-Op Adjustments

Pull and work the Dispute Expert Reports and process assigned Daily CVI Report.

Knowledge and Skills:

Experience: One year to three years of similar or related experience

Education: A high school education or GED

Fantastic Benefits

PremierOne Credit Union reflects the value placed on employees by providing the following benefits in addition to competitive salary:

Medical and Long-Term Disability Insurances

401(k) including employer match

Discounts on financial products and services, including loans!

Paid sick leave & vacation, plus Birthday Floater

Paid Federal banking holidays (approximately 10 per year)

Company-wide Incentive Plan, plus much more!

Salary Range: $25 to $28 per hour DOE

PremierOne Credit Union is an equal opportunity employer

Part-time