Collections Manager

Job Description

Description:

We are seeking a Collections Manager to lead and enhance our accounts receivable and collections operations in the consumer lending industry. This role ensures the efficient recovery of outstanding balances while maintaining a strong customer-centric approach. The ideal candidate will bring leadership, process improvement skills, and a deep understanding of compliance and regulatory requirements within consumer finance.

Key Responsibilities

Manage the Collections Team – Lead and develop a team of collectors, setting performance goals and providing coaching.

Optimize Collection Strategies – Implement data-driven strategies to improve collection rates while maintaining compliance with state and federal regulations.

Ensure Regulatory Compliance – Stay updated on relevant laws (FDCPA, CFPB, UDAAP) and ensure company policies align with legal requirements.

Bankruptcy Strategy - Manage Procedure and Strategies for Bankruptcy, Settlements and Deceased Claims.

Monitor Performance Metrics – Track KPIs such as delinquency rates, recovery percentages, and call center effectiveness, adjusting strategies accordingly.

Customer-Centric Collections – Balance firm but fair collections strategies to maintain positive borrower relationships and minimize charge-offs.

Collaborate Across Departments – Work closely with loan servicing, risk management, and finance teams to improve workflows and reduce delinquency rates.

Handle Escalated Cases – Oversee resolution of complex or high-risk accounts requiring special handling.

Technology & Process Improvements – Recommend and implement automation tools or process enhancements to increase efficiency in collections.Requirements:

Qualifications

Education: Bachelor’s degree in business, finance, or a related field preferred but not required.

Experience: 3+ years of experience in consumer loan collections, with at least 1 year in a supervisory or management role.

Knowledge: Strong understanding of FDCPA, CFPB regulations, and best practices in collections.

Skills:

Leadership and team development

Strong negotiation and conflict resolution skills

Data analysis and reporting

Familiarity with contact-center software (such as Five9)

Experience managing schedules, queues and workloads of employees

Effective verbal and written communication

Full-time