Supervisor, Global Warranty

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

Choice of medical plans with prescription coverage

Employer HSA contribution

Dental & Vision Insurance

Paid Parental Leave

Short & Long-Term Disability

Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

401K with generous Company match & contribution

Accrued Paid Time Off

12 Paid Holidays

8 hours paid volunteer time per year

Robust employee wellness program

Tuition assistance program & Dependent scholarship program

On-site blood drives

Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.

Job Description:

In this role, the team member will supervise and lead a small but mighty group responsible for the global warranty administration including supporting distributors, dealers, and internal stakeholders. The Supervisor will build strong customer relationships and ensure warranty resolutions are concluded in a manner that bolsters customer satisfaction. The Supervisor will be both a strategic and tactical leader for warranty, while creating, implementing, leading, and executing the company’s warranty strategy.

Primary Responsibilities

Supervise day-to-day operations of Warranty Administration including setting strategies and providing oversight of team objectives and goals

Accountable for proper adjudication of all warranty/goodwill claims and extended coverage registrations submitted to Allison by authorized Business Partners

Responsible for Allison Transmission global warranty publications, websites, and training

Support departmental goodwill forecasts and budget reporting

Review and monitor Campaign activities

Respond to various warranty related reporting inquiries

Represent warranty interests to on various teams

Adjudication of warranty claims in a timely manner

Maintain and update all warranty publications

Preparing reports and analysing data to assist management

Lead, guide, and maintain performance targets for employees

Acts in accordance with the corporate values and effectively measures and monitors other’s behaviours aligned with them, projects consistency

Gathers firsthand customer information and uses for improvements in product/process/services

Can pose different and future scenarios to create departmental strategy and change

Can influence others, diffuse tensions and build constructive, compassionate relationships

Qualifications / Experience Requirements

Bachelor’s Degree

Strong oral and written communication skills are essential

High level of interpersonal skills to work effectively with others

High level of analytical ability and independency to set own objectives and goals

3-5 years professional experience in warranty administration or related field

Supervisory experience

Exceptional verbal and written communication skills

Analytical, efficient, and thorough

Knowledge of IT Systems such as SAP, Salesforce, Microsoft Products

Preferred technical understanding of Allison Transmission products

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at .

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

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