Client Service Manager

Job Description

Interim Healthcare of Supply, NC is now hiring a Full Time Customer Service Representative Monday through Friday 8:00am-5:00pm!

General Purpose:

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring care.

Essential Functions:

Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.

Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.

Verifies client insurance.

Creates files for patients/clients and ensure paperwork is kept up to date.

Assists with marketing, payroll and/or collection functions, as needed.

Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.

Promotes agency through education to prospective and existing patients/clients.

Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.

Completes other assignments as requested and assigned.

May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

Associate Degree or equivalent years of training or work experience.

One (1) year experience in healthcare, temporary help, or related industry.

Knowledge, Skills & Abilities Required:

Proven organizational skills and detail orientation.

Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.

Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.

Proficient in current company software programs.

Working Conditions & Physical Effort:

Work is normally performed in a typical interior/office work environment.

Ability to work flexible schedule and/or evening hours as needed.

Ability to sit in front of CPU for long periods of time.

Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

#PIQ

Full-time