Customer Service Representative (CSR)

Job Description

Customer Vetting Clerk conducts the vetting and issuing of access passes/credentials to personnel qualifying to work aboard the Camp Lejeune military installation in accordance with all applicable Federal, Depart of Defense (DoD), Department of the Navy (DoN), Marine Corps (USMC), and installation laws, regulations, and policies. The Customer Vetting Clerk performs as a Customer Service Representative (CSR) and as such provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.

Location: Camp Lejeune, NC

Full-time