Front Desk Associate - hour

Job Description

Job brief

We are looking for a Front Desk Associate to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.Responsibilities

Review arrival lists to welcome guests

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to General Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standardsRequirements

Proven experience with Customer Service

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Full-time