Direct Customer Service Representative

Job Description

Looking to fill positions in Direct Customer Service for our expanding team immediately! Come join a team with a proven history of knowing what the client wants and needs. We offer growth and advancement opportunities, a great compensation plan, daily cash bonuses, and a weekly tier bonus structure. We train at no cost since we love to teach you what we do to be successful.

Our location is one of our new branches in the area. We pride ourselves in our staff and are willing to provide the guidance, tools, and motivations for our Entry Level Direct Customer Service positions. We have an extensive client list that we brand, advertise, and market, and we see it continuing to grow each quarter! We also pride ourselves on developing our Direct Customer Service Team, which generates daily sales revenue. We interact with various internal departments to fulfill our client's requirements, such as scheduling the advertising, assessing the territories, monitoring account activities, and managing production.

Responsibilities of the Customer Service Position:

Manage and service existing customer relationships through direct and face-to-face interactions

Answer all potential customer's questions in a professional manner

Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide

Be a problem solver – find creative solutions to issues

Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want

Highlight issues and identify opportunities by utilizing the tools provided within our company

Qualifications of the Customer Service Position:

Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment

Must demonstrate superior customer service in the office and working in the field with our potential new leads

Must have strong written and verbal communication skills

The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company

Must show the ability to engage and interact with individuals in a professional manner

#LI-Onsite

Full-time