Account Receivable/Collections Representative

Job Description

Account receivable/collections representative

We are seeking a detail-oriented and motivated Accounts Receivable/Collections Specialist to join our dynamic finance team. In this role, you will manage customer accounts, ensure timely invoice payments, and maintain accurate records while fostering positive client relationships. The ideal candidate has strong communication skills, proficiency in accounting software, and a proven track record in collections or accounts receivable. If you thrive in a fast-paced environment and are passionate about driving financial efficiency, we invite you to apply and contribute to our organization’s success.

Key Responsibilities include

Contacting Customers:

Making outbound collection calls and sending emails to collect payments on past-due accounts.

Following up with customers on outstanding invoices and payment arrangements.

Investigating reasons for delinquencies and encouraging timely payments.

Managing Accounts:

Monitoring and maintaining accounts receivable records.

Reviewing and monitoring accounts and applicable collection reports.

Identifying issues contributing to account delinquency.

Preparing reports on collection activities and receivables.

Resolving Issues:

Addressing and resolving billing issues or discrepancies raised by customers.

Assisting customers with disputes, inquiries, and questions surrounding payment history.

Researching and resolving short or unpaid invoices.

Documentation and Reporting:

Providing thorough and accurate documentation of client accounts.

Submitting regular reports on the status of unpaid accounts and any repayment progress.

Other Tasks:

Running customers credit cards and applying payments to accounts

Verifying invoices for appropriate documentation prior to payment.

Preparing and sending out invoices.

Processing customer refunds payments and resolving client discrepancies.

Collaborating with other departments, such as sales and customer service

Skills and Qualifications:

Customer Service Skills: Excellent communication, interpersonal, and negotiation skills are essential for interacting with customers and resolving issues.

Accounting Knowledge: Understanding of accounts receivable processes, billing cycles, and payment terms.

Software Proficiency: Experience with accounting software, spreadsheets (e.g., Excel), and CRM systems.

Analytical Skills: Ability to analyze accounts, identify trends, and track collections performance.

Organizational Skills: Ability to manage multiple accounts, prioritize tasks, and meet deadlines.

Problem-Solving Skills: Ability to identify and resolve issues related to outstanding invoices and payments.

Negotiation Skills: Ability to negotiate payment plans and resolve disputes.

Company Description

A Growing, fast paced, multichannel marketing company. Specializing in serving small to medium size businesses across the US.

Full-time