Engineering Aide- Call Center

Compensation: $40,000-44,000/year, Health, Vision, Dental, 401K, Paid Time Off, Paid Holidays, and Relocation Assistance

Position's Contributions to Work Group:

Call Center Helpline to assist dealers submit 30-50 inquires per day typically seeking assistance identifying parts for their application. This role requires timely and accurate responses of technical information to dealers worldwide. Inquiries are received by the Technical Help Line by phone, email and web site. You are 1 of a 3 person team.

Technical inquires are related to Reman products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order. Typical task breakdown:

Respond to dealer inquires from phone calls, emails and website submissions.

Log the inquires in Salesforce program.

Utilize system to look up answers.

On occasion, you may need to contact engineers to help answer the dealer inquiry.

Potentially 20-30 dealer interactions per day per person.

Ability to multi-task Interaction with team:

Main interaction is with the dealers via phone, email and web.

You may interact with 2 other helpline personnel, service and design engineering for help answering.

Little to no meetings and little to no presentations. Education & Experience Required:

Minimum of associated degree in a technical field, or equivalent experience.

2 years of experience is desirable but not required. Internship experience is acceptable.

Will accept a bachelor degree -will accept a new grad. Technical Skills

(Required)

Computer skills including ability to learn a variety of applications (Salesforce)

Microsoft Office (Outlook Email) Cintal offers the following benefits:

10 paid holidays per year

2 weeks of paid time off per year, the current year is pro-rated based on start date

Access to the company's medical insurance, including dental and coverage

Eligibility for life insurance and disability coverage for short or long-term disabilities or long-term care needs

401k eligibility with employer contribution annually

Reimbursement for relocation expenses up to a certain amount on a case-by-case basis

Yearly bonus based on company performance

Visa sponsorship