Store Operation Leader-Altamonte Springs

Responsibilities:

Assist with the Interview Process, participate in the interview process for potential team members.

Schedule Management, input schedule changes accurately into our system.

Distribute the Operations Schedule, ensuring department coverage at all times.

Timekeeping and Personnel Support, review and accept time clock discrepancies for the Operations Team.

Provide training and guidance to new and current employees.

Information Security, maintain the integrity and privacy of customer account-related information.

Communication and Meetings, conduct regular meetings with team members to communicate changes and new promotions.

Collect feedback to identify employee needs and areas for improvement.

Facility Management, ensure cleanliness and organization of the Reception and Operations area.

Enforce adherence to store policies and procedures.

Quality Assurance, maintain daily work quality standards.

Support team members in operational decisions such as check deposits, credit cards, and cash payments.

Delegation and Evaluation, delegate tasks to team members.

Perform ongoing evaluations for the Operations Team.

Store Support and Coordination, assist other stores with coverage as needed.

Provide support to Sales associates and Store Leaders for customer issues.

Financial Oversight, ensure the completion and balance of daily closing procedures.

Verify the accuracy of deposits and merchandise return documentation.

Reports and Documentation, run, review, and take necessary action on reports.

Follow up on MCRs, Refunds, open pickups, and MRR documents.

Equipment and IT Management, ensure proper functioning of electrical equipment and troubleshoot IT issues.

Place store orders as necessary.

Communication Handling, answer phone calls from internal and external customers professionally and promptly.

Transmit all necessary paperwork to corporate accurately. Qualifications:

Minimum of 2 years of customer service experience.

Positive attitude with excellent customer service and communication skills.

Strong leadership and interpersonal skills.

Quick learner, resourceful, and able to prioritize effectively.

Team player with excellent organizational and problem-solving skills.

Motivated, hardworking, and committed to success.

Basic math skills and proficiency in computer use and technology.

If you meet these qualifications and are ready to contribute to a dynamic and growing team, we encourage you to apply. We look forward to welcoming a new member to our dedicated and high-performing team.

EQUAL OPPORTUNITY EMPLOYER

El Dorado Furniture is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

El Dorado Furniture will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor.

El Dorado Furniture participates in the E-Verify program in all locations as required by law.

El Dorado Furniture is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Reasonable Accommodation

El Dorado Furniture is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities.

Reasonable accommodation will be determined on a case-by-case basis.

Drug-Free Workplace

El Dorado Furniture is a drug-free workplace. Employees are prohibited from manufacturing, distributing, dispensing, possessing, using, or being under the influence of illegal drugs, inhalants, or controlled substances in the workplace. Any employee who violates this policy will be subject to disciplinary action up to and including termination of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.