Billing and Collections Manager

Why is This a Great Opportunity?

The Billing and Collections Manager role presents a dynamic leadership opportunity for professionals who thrive in operational roles that blend customer service, compliance, and finance. As a key contributor, you will lead a team dedicated to accurate billing, timely collections, and high-quality customer support. This role offers the chance to work closely with internal departments and external stakeholders to streamline processes and improve efficiency. With exposure to a wide range of municipal billing functions-from utility accounts to business licensing and tax assessments-this position provides a comprehensive foundation for growth in financial operations and public service management. For individuals seeking meaningful work with a tangible community impact, this is a rewarding and stable career path

Job Description:

The Billing and Collections Manager is responsible for supervising the daily operations of the billing and collections department, ensuring accuracy, timeliness, and compliance across a wide range of accounts. This position oversees a team handling customer service, billing disputes, payment processing, licensing renewals, and escalated service issues. The role also includes key financial responsibilities such as deposit reconciliation, reporting, and coordination with external agencies.

Key Responsibilities:

• Supervise and support employees performing billing and collection functions.

• Develop and implement policies and procedures to improve the efficiency and effectiveness of billing and collections processes.

• Handle escalated customer service calls and resolve complex account issues.

• Review cashier reports, proof calculations, and data entries; reconcile daily deposits and prepare them for bank processing.

• Oversee the billing, adjustment, and collection of utility and miscellaneous receivable accounts.

• Manage the issuance and renewal of business and liquor licenses in compliance with local ordinances.

• Calculate, invoice, and track special taxes or assessments and maintain accurate records.

• Prepare internal and external reports for audits and financial statements.

• Act as a liaison to city personnel, departments, and external collection agencies.

• Maintain and update records and ensure accurate documentation and compliance.

Qualifications:

Required:

• High school diploma or equivalent.

• At least two years of supervisory experience in a customer service or billing environment.

• Experience in roles with direct public contact and issue resolution.

• Familiarity with billing, collections, or cashiering functions.

• Proficiency with basic computer systems including email, spreadsheets, and word processing applications.

• Strong verbal and written communication skills.

• Ability to work independently, manage multiple priorities, and lead a team effectively.

Preferred:

• Accounting coursework or prior experience in financial or municipal billing.

• Experience managing business licensing, tax assessments, or utility billing systems.

• Familiarity with governmental or municipal operations.

This role is ideal for candidates seeking to combine leadership, public service, and financial process management in a structured and collaborative setting.

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