As our Self-Storage Site Manager, you will be overseeing day-to-day operations within the specific site(s), interacting with customers, and maintaining an organized and clean space for all tenants. We understand and recognize that our company and product can be unique, part of your training process will be learning all of our industry-specific programs.
Department: Self-Storage
Reports to: One Direct Supervisor
Hours: Approx 20-30 hours/week (specific hours and days TBD), major Holidays off
Salary Status: Hourly
Requirements
Every day you will:
Provide exceptional service to our customers, over the phone as well as walk-ins
Communicate with customers about rates or promotions
Answer customer questions they have about rental terms
Understand and resolve customer concerns
Sell and recommend appropriate unit sizes and services based on each individual customers' needs
Maintain records of all transactions and activities related to facility operations and insurance coverages
Conducting regular inspections to the facility to ensure the curb appeal of the facility is kept up to our standards
Help to maintain facility cleanliness by cleaning as instructed by your direct supervisor
Report property maintenance concerns to your direct supervisor In order to thrive in this role you must:
Be a fast thinker
Be able to handle having multiple responsibilities
Be customer Service Focused
Be a self-starter with good organizational skills
The ability to work under pressure
Have strong communication and listening skills
Have excellent computer skills
Have a strong sense of humor
Have the ability to multitask
Have attention to detail
Willing to learn
Adaptable to change
Have a valid driver's license and a reliable vehicle