Desktop Support Technician

Job Description

Title: Desktop Support Technician

Location: Rutland VT 05759

Pay: $22/hour

Hours: M-F, 8am-4:30 pm. Occasional on-call to cover for vacations and late hour / weekend support

Requirement: US Citizenship required

Job Description:

PC/laptop Deskside Break/Fix Support PC Refresh Smart Hands nonstandard image

Candidates should have 3 – 5 years’ experience supporting PC Hardware and software.

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.

Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

Ability to setup, configure and add all hardware.

Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

Experience with asset management.

Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.

Perform backup, recovery, and security procedures both planned or during emergency.

Perform network system administration task both planned or during emergency.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes.

Assist other coworkers in resolution of end users’ technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects. Experience working in enterprise environment.Company Description

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.