Senior ServiceNow Administrator

Job Description

One of Infonet's premier clients has an opening for a Senior ServiceNow Administrator. (8775)

RATE: $51/hr 1099/Corp-to-Corp or $47/hr-W2

JOB LENGTH: 12 Months

TERMS: Contract

SCOPE OF WORK

• Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability

• Lead the implementation of new modules, applications, and enhancements based on business requirements

• Collaborate with IT and business stakeholders to define and document technical specifications and workflows

• Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity

• Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users

• Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure

• Create and maintain comprehensive documentation for system configurations, processes, and procedures

• Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices

• Monitor system performance metrics and make recommendations for improvements and optimizations

• Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

• Enforces ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc)

REQUIRED SKILLS / EXPERIENCE

• Strong understanding of ITIL processes and ServiceNow best practices

• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)

• Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management

PREFERRED SKILLS / EXPERIENCE

• 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management

• Knowledge of database management and SQL (MariaDB)

• Experience with ServiceNow Remote Process Synchronization

• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

PREFERRED EDUCATION

• Bachelor’s degree in Information Technology, Computer Science, or a related field

PREFERRED CERTIFICATIONS

• ServiceNow Certified System Administrator (CSA) certification required

• Additional ServiceNow certifications (e.g. Certified Implementation Specialist) preferred

TRAVEL REQUIREMENT

• NoneCompany Description

Infonet is an Information Technology staffing firm based in South Florida. The company was founded over 20 years ago by IT Hiring Managers and Software/Hardware Engineers.

What distinguishes Infonet is our passion to serve you. We take your job search seriously, not ourselves.

Full-time

Fully remote