Front Desk Agent

Job Description

Company Description

About Us

At Captura Hall, we specialize in innovative visual marketing, creative campaign development, and brand identity refinement. Based in Saint Louis, MO, we work with a diverse client base to build impactful and enduring brand experiences. Our team thrives on creative collaboration, professional growth, and a results-driven approach to branding and marketing strategies.Job Description

Job Description:

We are looking for a Front Desk Agent to join our team at Captura Hall. As the first point of contact for our guests, you will play a key role in ensuring their stay is pleasant and comfortable. The ideal candidate will have excellent communication skills and a passion for delivering outstanding service.

Responsibilities:

Greet guests warmly and check them in and out efficiently.

Answer phone calls, take reservations, and assist with inquiries.

Maintain a clean and organized front desk area.

Process payments, issue receipts, and handle billing inquiries.

Coordinate with housekeeping and maintenance to ensure guest satisfaction.

Provide information about hotel amenities, local attractions, and services.

Handle guest complaints or concerns with professionalism and a solution-oriented approach.

Qualifications

Qualifications:

High school diploma or equivalent; additional education is a plus.

Previous experience in a customer service or hospitality role is preferred.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Basic computer skills, including familiarity with reservation software.

Excellent problem-solving abilities and attention to detail.

A positive, team-oriented attitude.

Additional Information

Benefits:

Competitive salary ($31,000 - $36,000 per year).

Opportunities for growth within the company.

Comprehensive training and development programs.

Employee discounts on services and amenities.

Paid time off and holiday benefits.

Health and wellness benefits.

Full-time