Customer Service - Service Advisor

Job Description

Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor, you will be the first point of contact for customers seeking vehicle maintenance services.Responsibilities:

- Greet customers and inquire about their service needs calmly and professionally.

- Advise customers on recommended services and provide accurate estimates for the work required.

- Coordinate service appointments and follow up with customers to ensure satisfaction.

- Communicate effectively with the service team to ensure timely completion of work and high-quality service.

- Handle customer inquiries and complaints with empathy and an aim to achieve resolution.Requirements:

- Prior experience in customer service or related field preferred.

- Excellent communication skills and a customer-oriented approach.

- Ability to multitask and work efficiently in a fast-paced environment.

- Strong problem-solving skills and a positive attitude towards customer interactions.Benefits:

- Competitive compensation package.

- Opportunities for professional growth and career advancement.

- Employee discounts on vehicle services and products.

- Health insurance and other benefits available.About the Company:

Moritz Kia - Alliance is a renowned automotive dealrship

Description of the role:

As a Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, you will be responsible for providing exceptional customer service and assisting clients with their automotive service needs.

Responsibilities:

- Communicating with customers to understand their service requirements

- Scheduling appointments and managing service requests

- Providing accurate and timely information on services and products

- Resolving customer complaints and issues in a professional manner

Requirements:

- Excellent communication skills

- Ability to multitask and work in a fast-paced environment

- Knowledge of automotive service and maintenance is a plus

- Strong customer service orientation

- Previous experience in a similar role is preferred

Benefits:

- Competitive compensation package

- Training and development opportunities

- Health, dental, and vision insurance options

- Paid time off and 401(k) plan

About the Company:

Moritz Kia - Alliance is a reputable automotive dealership in Fort Worth, Texas, dedicated to providing high-quality vehicles and excellent customer service. Join our team and be a part of a dynamic and supportive work environment!

dedicated to providing top-notch vehicle services and customer care. With a strong commitment to excellence and a team of skilled professionals, we strive to exceed customer expectations and build long-lasting relationships. Join us in delivering exceptional service and making a difference in the automotive industry.

Do you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors.

Service Advisor Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Service Advisor Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Willing to submit to pre-employment background check and drug screen

Service Advisor Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Saturday Lunches

Family owned and operated

Long term job security

Apprenticeship Programs

Paid uniforms

About Us

The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth. We seek reliable, multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time