Applications/Database Administrator

Summary

This position is located at the Fleet and Family Readiness Service Center, Fleet Family Readiness Programs (FFRP), Keyport. The purpose of this position is to support applications and databases for Region Northwest Fleet and Family Readiness Systems. Duties include assisting customers with computer related issues at various program facilities.

This job is open to

Clarification from the agency

Open to current CNRNW N9 NAF IT Employees

Duties

II. MAJOR DUTIES AND RESPONSIBILITIES:

The Application and Database Manager is accountable to Business and Technology Management for end-to-end application scoping, planning, implementation and post implementation maintenance and support. The incumbent oversees formal performance testing process and helps manage the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies.

The successful candidate will have a strong technical background around application and data management, data high-availability, and data tuning with a critical eye towards performance and uptime requirements.

Primary responsibilities include:

Provides tier-3 level database and applications support for the Region NAF IT Manager and team.

Manages, configures, maintains and provides customer support for the applications maintained by the NAF Information Technology (IT) department in support of Fleet & Family Readiness Programs.

Coaches and mentors, sharing knowledge to aid other employees in their development.

Monitors application and database environments and performs maintenance to sustain peak performance.

Supports production databases (monitoring. tuning, problem analysis and resolution).

Resolves application and database performance issues, database capacity issues, replication, and other distributed data issues.

Administers, maintains and implements policies and procedures for ensuring the security and integrity of the organization's databases.

Maintains strong interpersonal interaction within Systems to provide value to requests for information.

Makes recommendations on application and database products, services, and standards in support of procurement and development efforts.

Enters work orders as requested and maintains detailed record of all tasks accomplished towards completion of the work order.

Secondary Responsibilities Include:

Assists in management of database instances and provides effective transition services between development, test and production environments via database cloning, using import/export utilities.

Coordinates and directs the work of lower-level technicians and administrators when necessary for work accomplishment.

This position is required to provide occasional weekend and after-hours on-call support.

Perform other duties as assigned.

Requirements

Conditions of Employment

This position is subject to background check in accordance with federal regulations. This position is subject to background check in accordance with federal regulations. Occasional travel within the Region is required.

Occasional travel within the Region is required.

Qualifications

The successful candidate will have a strong technical background around application and data management, data high-availability, and data tuning with a critical eye towards performance and uptime requirements.

2+ years' experience in maintaining Point-of-Sale and E-Commerce systems.

2+ years of hands-on experience with standard concepts, practices, and procedures with database management and troubleshooting.

3+ years' experience in Windows, basic network troubleshooting, Microsoft 365 (Office), and facilitating end-user trainings.

Experience with RecTrac, WebTrac, Revel, Visionline, Citrix, and QubicaAMF Conqueror a plus.

Solid understanding of relational database concepts, with a passion for detail.

The incumbent must become familiar and knowledgeable with ServiceNow IT Service Management system. Enter work orders as requested and maintain detailed record of all tasks accomplished towards completion of the work order.

Possess the ability to deal directly with managers, staff and patrons in a cooperative and courteous manner.

Skill in performing multiple tasks with several steps using judgment in sequencing the steps.

Employee must obtain and maintain the required certification(s) in accordance with DOD 8140: 421 - Intermediate.

Education

*If substituting education in lieu of experience, transcripts must be uploaded with application for consideration*

OPM Classification Standards for Series 2210 basic requirements for this position entail:

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Résumé

Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation

If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application

If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)

If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.