Schedule and Dispatch Operator

Job Description

Schedule and Dispatch Operator

Are you looking for a career opportunity, working for an exciting, privately owned organization that is experiencing double-digit growth year-over-year? If you are hungry to learn and looking for an opportunity to advance, this is the perfect career for you. Kinetico Advanced Water Systems is currently looking for an additional Scheduler/Dispatcher to handle calls for the largest division in its 12 division territory. The ideal candidate will have two to three years of extensive phone experience, have an interest in water treatment, have excellent computer skills, enjoy communicating with people, have great telephone skills and must have loads of drive and desire to get the job done.

*Experience with Service Titan is a huge plus. This position can lead to several opportunities for advancement.

Responsibilities

Manage all tasks involved in answering the phones including managing multiple calls at once, working at a very fast pace, processing service and installation orders and handling walk-in traffic and counter sales.

Direct all calls to the appropriate department as quickly and efficiently as possible.

Must have a happy and cheerful disposition and be able to convey this over the phone.

Must be detail oriented, organized and love talking to people.

Partner effectively with all internal partners to assist in the day-to-day management of the business and to ensure all policies and procedures are being followed.

Will work with a call management software to document all conversations. *Service Titan

Qualifications

Bachelor's degree or equivalent experience in Business preferred

3+ years' of relevant work experience

Excellent written and verbal communication skills

Ability to multi-task, organize, and prioritize work

Proven track record of success in current endeavor

Must have intermediate knowledge of Excel and other office software

Great software skills

Company Description

In 1970, Kinetico pioneered the development of a non-electric, demand operated fully automatic water softener that eventually changed the water treatment industry. From its inception in northeast Ohio, Kinetico has grown from a two-man creative undertaking into a strong and dynamic organization that spans the globe. Authorized Kinetico dealers and distributors around the world use Kinetico’s highly engineered water treatment systems to solve challenges straightforward as well as the most complex water issues for residential, commercial and industrial customers. Today Kinetico is a global manufacturer of water treatment systems for the residential, commercial and OEM markets serving about 100 countries. Recognized for its reliable, economical and sustainable approach to water treatment, Kinetico and its products are used and recommended by millions of people all over the world.

Advanced Water Systems, Inc. is the largest dealer in the Kinetico family of dealerships and services markets in the eastern region of the United States. Founded in 1985, the dealership boasts the largest and most successful footprint in the country and is poised to continue its growth through expansion into new, underserved markets throughout the region. Advanced Water Systems prides itself on being a family-owned and operated, private enterprise.

Full-time