Client Support Specialist - Entry Level

Job Description

We are a prominent sales and business development firm in the Vancouver area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Support Specialist, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Support Specialists are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Client Support Specialist Day-to-Day Responsibilities:

Work directly with customers to promote our clients’ brand, products and services

Explain product features and benefits to customers and confidently answer any inquiries

Report customer feedback to Senior Management and clients, providing feedback on areas of improvement

Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue

Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process

Drafts, organize and maintain sales contracts on behalf of our clients

Attend in-person and virtual meetings with fellow Client Support Specialists to develop customer service, sales, and leadership skills

We are committed to seeing our entry level Client Support Specialists succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Support Specialist receives in-house training from our Senior Client Account Management team. This is an entry level role, so no experience is required to apply.

Desired skills and qualifications for the entry level Client Support Specialist include:

0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required

High school diploma or equivalent

Strong written and verbal communication skills

Exceptional time management and organizational skills

Eager to improve current skills

Ability to grasp new concepts quickly to develop professionally

Ability to confidently present information to clients, customers and teammates

Basic knowledge of the sales cycle is a plus!

Please note: This is an entry level role that requires daily travel to our onsite Vancouver, WA location. Local candidates are encouraged to apply.

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Full-time